Privacy Policy
This privacy policy is about the way information collected is used. No personal information is collected however information is collected about how users access and use this website.
Last updated 1 March 2023.
1. Important notice
This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are.
Please review it carefully. We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us. You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.
2. Personal Data we may collect and why
Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services). We may collect the following data about you:
- Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
- Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
- Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
- Transaction details: we or our third party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders;
- Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
3. Cookies
We collect information about your use of our Site through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.
The cookies we and our business partners use on our Site are broadly grouped into the following categories: essential, analytics, user cookies, social sharing and interest-based advertising. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies; however, if you select this setting, you may be unable to access certain parts of our Site. Some cookies are stored on your machine by third parties when you use our Site — we have no control over these cookies or how the third parties use them. Full detail is set out in our Cookies Policy.
4. How we use your personal data
We use your personal data for the following purposes:
- To provide you with the products and services you have requested, in accordance with the Trading Terms or Terms of Trading.
- To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading.
- Direct marketing (including by third parties) where you have provided your consent or we otherwise have the right to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.
- To track your usage of our website, communications, products and services using cookies and similar technologies.
- To provide and improve customer support.
- To maintain our records and improve data accuracy.
- To respond to enquiries, complaints and disputes.
- To investigate, detect and prevent fraud and comply with our legal obligations. This may require us to provide your personal data to law enforcement agencies if they request it.
5. Legal grounds for processing
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. We rely on the following grounds:
Consent — in certain circumstances we process your personal data after obtaining your consent to do so for the purposes of sending you marketing communications about our products and services; sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services; conducting marketing research; and obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you.
Necessary for the performance of a contract and to comply with our legal obligations — it is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. If you choose not to give some or all of this information to us, this may affect our ability to provide our products and services to you.
Necessary for the purposes of our legitimate business interests or those of a third party — it is sometimes necessary to collect and use your personal data to provide you with products and services that are as useful and beneficial as possible; better understand our customer base; comply with our contractual obligations to third parties; develop and improve our Site; train our staff; respond to any enquiries or complaints; present content from our Site in the most effective manner; and ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.
Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so.
6. Who we share your personal data with
We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.
In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our processors transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.
7. How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
- legal obligation(s) under applicable law to retain data for a certain period of time;
- statute of limitations under applicable law;
- potential or actual disputes; and
- guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
8. Your rights
You have the following rights regarding your personal data:
- Right to be informed — you have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
- Right of access — you have the right to obtain access to your personal data (if we are processing it) and certain other information, so you are aware and can check that we are using your personal data in accordance with data protection law.
- Right to rectification — you are entitled to have your personal data corrected if it is inaccurate or incomplete.
- Right to erasure — also known as the right to be forgotten, this enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
- Right to restrict processing — you have the right to block or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
- Right of data portability — you have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances, and where certain conditions apply, to have such information transferred directly to a third party.
- Right to object to processing — you have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
- Right to withdraw consent to processing — if you have given your consent to us to process your personal data for a particular purpose, you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
- Right to make a complaint to the data protection authorities — you have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.
9. How to contact us
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Site. If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:
- writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
- calling: 0303 123 1113; or
- submitting a message through the ICO’s website at: ico.org.uk
10. Links to other websites
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
11. Changes to this Privacy Policy
This Privacy Policy was last updated on 1 March 2023. This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.